Privacy Policy
Last updated: February 24, 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, and phone number when you create an account or use our services. We also collect usage data including call logs, session duration, and interaction metadata to improve our AI voice agents.
2. How We Use Your Information
We use collected information to provide and improve our AI voice agent services, communicate with you about your account, ensure security and prevent fraud, and comply with legal obligations. Voice recordings are processed in real-time and are not stored unless explicitly configured by your organization.
3. Data Sharing
We do not sell your personal information. We may share data with service providers who assist in operating our platform (e.g., cloud hosting, speech-to-text providers), and as required by law or to protect our rights.
4. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. Our infrastructure is designed to meet HIPAA, SOC 2, and GDPR compliance requirements.
5. Data Retention
We retain your account information for as long as your account is active. Call metadata is retained for 90 days by default. You may request deletion of your data at any time by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also request data portability or object to certain processing activities. To exercise these rights, contact us at privacy@osmtalk.com.
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through our platform.
9. Contact Us
If you have questions about this privacy policy, contact us at privacy@osmtalk.com.